Moonlight Sauna provides a 5-year warranty against manufacturing defects, covering any issues unrelated to normal wear and tear. This warranty includes defects in our Procraft heaters, element failures, and defects in Harvia M3 heaters. However, heaters from third-party brands such as Huum, Harvia, or Saaku are not covered by our 5-year warranty. Damage caused by excessive heat or misuse of the sauna is not covered, and normal wood shrinkage due to weather conditions is also excluded from warranty coverage. Additionally, any seepage is not covered unless it involves excessive water ingress.
Thank you for choosing our saunas. Each unit comes with a 5-year structural warranty covering parts defects or damages not related to wear and tear or acts of nature. Replacement parts are provided, but labor costs are not covered unless installed by our professional team. Damage resulting from normal wear is not covered. Water seepage is considered a normal occurrence and is not covered under warranty. Heater elements are considered consumable parts, and their replacement under warranty depends on the circumstances. The warranty is void in commercial setups unless otherwise agreed upon
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